FAQs

1. Shop via www.stockmrkt.com
2. Add all desired items to cart
3. Review cart and checkout
4. Receive an automated email with your order summary and billing
5. Settle and send back via email proof of payment
6. Receive your package/s. ETA will depend on location and courier timeline

Only received and confirmed payments made through the official channels will be recognized

• Gcash
• Bank deposit (BDO, BPI)

All shipments will be done via LBC courier for Metro Manila and nationwide shipments. Please refer to ETA before placing orders to avoid unmet expectations with delivery timelines.

• Nationwide orders valued P2,999 and above via LBC - FREE* except oversized packages
• Metro Manila via LBC (P150) - ETA 2-3 business days
• Outside Metro Manila, within the Philippines via LBC (P250) - ETA 3-5 business days
• Outside Metro Manila, within the Philippines via LBC (P800) - ETA 3-5 business days for oversized packages (including but not limited to large bags, equipment, shoes, etc)

*all items are shipped in proper shipping packaging. stockmrkt will not be liable for any possible damages during third party shipment

*food items are served at a first in first out policy to ensure the freshest batch each time you order, and are all packed with extra care. however, due to the nature of third-party shipping, we cannot guarantee that all food items will arrive in perfect condition.

*ETA is based on day of pick up by LBC courier and are only estimates and not a full guarantee. Stockmrkt will not be liable for any delays, loss, damage of item/s, and/or packaging during transit.

For other requests on shipping arrangements, please email us via hello@stockmrkt.store

If you receive an item that is defective, incorrect, or incomplete, you may request a return or exchange for unopened and unused items within 24 hours from the date of delivery via hello@stockmrkt.store. Any damage/s incurred during third party shipment will not be covered by stockmrkt. Special orders/pre-orders are not eligible for returns and/or exchanges.

You can reach our customer service team via hello@stockmrkt.store. We aim to respond to all inquiries within 24-48 hours on business days.

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (PHT), excluding holidays. Messages received outside these hours will be answered on the next business day.

Once your order ships, you can track it via https://www.lbcexpress.com/track/ using the tracking number provided, or by calling the LBC hotline at (02) 8858 5999.

For pre-orders, special orders or requests that might not be on our site yet, you may contact us via hello@stockmrkt.store for a quotation.

Pre-orders and special orders are non-cancellable and cannot be returned, or exchanged. Downpayment/s if any are non-refundable.

For wholesale inquiries and reseller opportunities, please contact us via hello@stockmrkt.store with your desired products and quantities for a quotation. Wholesale rates, timeline and minimum order quantities will be discussed upon inquiry.