Refund policy

RETURNS & EXCHANGE

If you receive an item that is defective, incorrect, or incomplete, you may request a return or exchange via hello.stockmrkt@gmail.com within 24 hours from the date of delivery.

To qualify for a return, items must:

  • Be unused and unopened and in their original condition
  • Be returned with original packaging, tags, manuals, and accessories (if applicable)
  • Be accompanied by proof of purchase (order number or receipt)
  • Not fall under the non-returnable items listed below

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they arrive defective or incorrect:

  • Sale or clearance items
  • Gift cards
  • Perishable goods and cosmetics
  • Personalized or custom-made products
  • Items showing signs of use, misuse, or alteration after delivery

Requests must be done immediately via email at hello.stockmrkt@gmail.com with the following details:

  • Order Number
  • Full Name
  • Item and description of issue
  • Photos and other relevant proof
  • Mobile number

CUSTOMER SERVICE

For any questions regarding orders, returns, exchanges, or refunds, please contact us via email at hello.stockmrkt@gmail.com, Monday to Sunday 9am to 9pm. Please allow 24-48 hours on business days for processing of your inquiries.